Initiate a Staged Multitenant Device Upgrade in MSSP Portal

When you initiate a staged upgrade, you select packages, upload them to the selected devices, and perform readiness checks. These checks verify that the upgrade can be successfully performed later.

Tip

You can use staged upgrade to prepare for the upgrade before your maintenance window, which allows the full upgrade to finish more quickly during the actual upgrade window.

Use this procedure to initiate a staged upgrade.

Procedure

Step 1

From the left pane, navigate to Operations > Upgrades.

Step 2

Click Begin an Upgrade.

Step 3

Enter a name for your upgrade, select the devices you want to upgrade, and click Next.

Filter the devices using the Model or Tenant drop-down list at the top of the Device Upgrades page.

Note

A maximum of 50 devices belonging to a particular hardware model can be upgraded for each tenant.

Step 4

Click the Staged upgrade button in the dialog box that is displayed and then click Next.

Screenshot of the perform staged upgrade or full upgrade dialog box.

Step 5

Select an upgrade package from the list of Threat Defense packages available for the selected devices and click Upload packages. Note that not all the devices are compatible with all the packages.

Screenshot of the Device Upgrades page showing the list of available Threat Defense packages

Step 6

To cancel the package upload, click Exit.

After your package is uploaded, the message Upgrade package uploaded and staged appears under the Status column in the Upgrades page.

Step 7

Click Exit.

Your upgrade package is staged and ready to be installed. You will see the Upgrade staged status in the Upgrades page under the Status column. When ready, click the name of your upgrade under the Upgrade name column in the Upgrades page to proceed with the full upgrade.