Initiate a Full Multitenant Device Upgrade in MSSP Portal

When you initiate a full upgrade, you must select packages, upload them to the selected devices, conduct readiness checks, and complete the upgrade process without a break.

Use this procedure to initiate a full upgrade.

Procedure

Step 1

From the left pane, navigate to Operations > Upgrades.

Step 2

Click Begin an Upgrade.

Step 3

Enter a name for your upgrade, select the devices you want to upgrade, and click Next.

Filter the devices using the Model or Tenant drop-down list at the top of the Device Upgrades page.

Note

A maximum of 50 devices belonging to a particular hardware model can be upgraded for each tenant.

Step 4

Click the Full upgrade button in the dialog box that is displayed and then click Next.

Screenshot of the perform staged upgrade or full upgrade dialog box.

To perform a full upgrade on devices that are outside their maintenance window, click the Ignore maintenance window and proceed with upgrade check box in the dialog box and then click Next. Performing upgrades outside the maintenance window is not recommended and should only be done in urgent situations.

Screenshot of the perform staged upgrade or full upgrade dialog box with the Ignore maintenance window and proceed with upgrade check box highlighted.

Step 5

Select an upgrade package from the list of Threat Defense packages available for the selected devices and click Perform upgrade. Note that not all the devices are compatible with all the packages.

Screenshot of the Device Upgrades page with Perform upgrade button highlighted.

Step 6

Click Back to Upgrades to return to the Upgrades page.

After the upgrade is complete, the message Upgrade completed appears under the Status column in the Upgrades page. If your upgrade fails, a message stating the reason for the failure is displayed.